<aside> 🪐 Universe On-Call Schedule

</aside>

NEW! Bandwidth Dashboard

NEW! Client Support Voice & Tone Guidelines

UPDATED! How to Use HelpScout

UPDATED! Timing and Response Guidelines

UPDATED! Common questions and fixes

Universe Training Center

Wait, am I on-call?

• Check the On-call schedule to see when you’re on call next!
• Slackbot lets us know who’s up each week in the #on-call channel.

I’m on call - what now??

1. Add “On-Call” to your tasks for the week so everyone knows you’re on-call and will be devoting time to that during this sprint.
2. Review this entire guide, **The Prioritization Doc,** the Voice & Tone Guidelines, the Training Center and Common Support Questions and make sure you feel confident with the basics of providing support.

On-call Hours ****

Monday-Friday:

7:00pm - 8:00am ET