General FAQs


See the Universe Training Center for answers to most questions that are commonly asked! If you’re unsure how to answer a support question, review the Training Center first to make sure it’s not already answered there.

Data Questions


How we can help acquire data for campaigns that don’t have a file?

Requesting a voter file on behalf of a candidate

Nova (Universe’s Data Ingestion Dashboard)

Catalist Data FAQ

Weird machines and operating systems


How to install Universe on a Chrome book

My app is crashing on Ubuntu, what do I do?

Routine Stuff


Common Debugging Steps

Releases step-by-step

General Admin CLI Commands

Checking on Texting Queues